YuTrip is a platform handling reservations for hot-spring inns, day-trip baths, and sightseeing spots. It supports both web self-booking and phone booking channels.
Reservations, facilities, spots, tickets, users — the launch story of a new platform that satisfies all 5 axes required for tourism booking at once, built in-house from scratch in 10 months.
YuTrip is a tourism & lodging booking operator that handles reservations for hot-spring inns, day-trip baths, and sightseeing spots all in one place. Users can book on their own, or book by phone with the help of an operator.
Connecting facilities, sightseeing areas, and tickets on a single platform, completing everything from route checking to reservation, payment, and notification. It delivers a booking experience that meets diverse travel styles.
Business requirements tied directly to missed bookings, operational load, and drop-off. A fresh build from scratch required a design that satisfies them all at once.
If web and phone are managed separately, double bookings and vacancy mismatches occur, leading to lost opportunities.
If facilities, spots, and tickets are on separate systems, operational load grows and the frontline can no longer keep up.
If the way to get there is unclear, users drop off just before booking, and inquiries also increase.
If a holiday traffic surge can't be handled, bookings and notifications stall, eroding trust.
We built in-house from scratch an architecture that separates reservations, facilities, spots, tickets, and users by role, connected through a shared inventory and OAuth authentication. Both the web and phone channels reference the same inventory.
Because web and phone see the same inventory, double bookings and vacancy mismatches are prevented.
Facilities, tourism, and tickets can all be operated from a single admin console.
Travel time for the route can be checked on the spot, nudging users a step closer to booking.
Traffic spikes are handled with stable processing, so staff can focus on serving guests.
Seamless from choosing an inn → checking the route → selecting a time → payment.
While taking a call, confirm phone bookings against the same inventory as the web.
Grasp inventory, reservations, channels, and revenue on a single screen.