Bookings depended on phone and email, causing lost opportunities after hours. Multilingual support for overseas guests and even room and rate updates required outside help, leaving operations reactive.
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Wanted to take bookings online 24/7Lost opportunities from phone and email
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Wanted to serve overseas guests tooNo multilingual support in place
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Wanted to update rooms, plans, and rates themselvesA dev request for every update
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Wanted bookings, customers, and inquiries in one placeInformation is scattered
Operators update room types, plans, rates, and facility info themselves via the CMS. Guests search rooms and book online in multiple languages (JP/EN). We built a platform that centrally manages bookings, cancellations, customers, inquiries, and report export (PDF/Excel) through a role-based admin console.