
YadoStay is a hotel booking site and operations CMS where guests can search and book rooms in multiple languages (JP/EN), and operators can update rooms, plans, rates, and notices themselves.
A new-platform launch story: solving “lost opportunities from phone-only booking, no multilingual support, and a dev request for every update” by building in-house from scratch in 8 months.
The resort hotel operator runs a property with multiple room types and stay plans. In addition to domestic guests, it is expanding to welcome inbound (overseas) visitors.
Bookings had traditionally been handled mainly by phone and email, so missed after-hours bookings and the burden of multilingual support and content updates were key challenges. This led us to build the booking site and operations CMS from scratch.
Relying on phone and email, they missed night and holiday booking opportunities.
For overseas guests, there was no multilingual booking flow, so the opportunity went untapped.
Every update to rooms, rates, and notices required a development request.
Bookings, inquiries, and reports were managed separately, making operations cumbersome.
We built the guest booking site and operations CMS in-house from scratch, with multilingual support and role-based access as core premises. We designed the guest booking experience and the operator's content workflow end to end.

24/7 online booking so no after-hours reservations slip through.
A JP/EN multilingual flow gives overseas guests a smooth booking experience too.
Update rooms, rates, and notices yourselves—and move faster.
Consolidate bookings, customers, and reports into one dashboard to streamline operations.