Challenge
Before
In unattended coin laundries, cash collection, invisible availability, slow fault response and the lack of repeat-visit incentives hindered both store operations and the customer experience.
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Eliminate the burden of cash collection and change managementCollection & change: 8 hrs/mo per store
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Check machine availability before visiting the store20% drop-off due to full machines
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Respond quickly to faults at unattended storesAvg. recovery time 4 hrs
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Turn users into members and loyal regularsReturn rate 35%
Solution
After
For customers: stores, availability, QR launch and cashless payment in one stop on their phone. For operators: unified visibility of machines, sales and members across multiple stores. For HQ: real-time monitoring of all stores with instant fault alerts — an IoT-linked platform that optimizes all three experiences at once.
Customer app — check available machines in real time → QR launch → cashless payment