Both shopping and inquiries are completed within the app.The chatbot supports purchases on the spot。

Shoplink Co., Ltd. — An EC mobile app that, beyond product search, cart, orders and coupons, responds instantly to FAQs and purchase consultations via a chatbot. Products, inventory and delivery are managed centrally from the admin panel.

In-app completion

Products to payment

End-to-end on mobile

Bot replies

Instant FAQ & purchase consultation

Reduce inquiry load

Coupon

Drive repeat purchases

Return visits via notifications and perks

Challenge

Before

Handling inquiries required a lot of manual effort, and mid-purchase drop-off (cart abandonment) was frequent. Delivery and coupon management was complex, and mechanisms to drive repeat purchases were lacking.

Want to answer inquiries quickly
Handling takes manual effort
Want to reduce mid-purchase drop-off
High cart abandonment
Want to manage delivery and coupons accurately
Complex conditions
Want to increase repeat purchases
Lack of return-visit mechanisms

Solution

After

From product search to cart, orders and payment, all completed in the app. A chatbot responds instantly to FAQs and purchase consultations to prevent cart abandonment, while coupons and notifications drive repeat purchases. We built a foundation that centrally manages products, inventory, delivery and FAQs from the admin panel.

ShopTalk — iOS / Android

EC app screen — the chatbot supports purchases even while browsing products

Tech stack React Native Laravel MySQL Firebase iOS / Android

11months

36person-months

Considering adopting this at your company? → info@amela.vn