No reception staff needed. Visitors reach the right person in 3 taps — an unstaffed reception experience.

CareLife Connect Co., Ltd. — We modernized the headquarters reception of a company delivering home nursing care across 6,000+ locations nationwide into an unstaffed reception system where visitors operate a tablet to call the department or staff member themselves. Integrated with the corporate site to digitize the “first point of contact.”

0 staff

On-site reception staff (unstaffed operation)

Staffed reception → self reception

3 taps

Time for a visitor to reach the right person

Department → section → contact

110+

Contacts digitized · all 11 departments

Updated on-site via CSV

Challenge

Before

Visitor handoff relied on a staffed reception, and guiding visitors who did not know the right department or contact took time. Updating information at every org change was also a burden, making reception labor savings and a better visitor experience the key challenges.

Guide visitors without stationing reception staff

Staffed-reception labor cost & handoff load
Let visitors find the right department and contact themselves

Waiting on transfer calls & being passed around
Easily update reception info at every org change

Frequent department & staff changes
Unify the “first point of contact” across site and reception

Fragmented info before and after visits

Solution

After

Built a tablet reception platform that optimizes three experiences at once: for visitors, reaching staff directly by touch; for operators, no-code updates by simply swapping a CSV; and for headquarters, labor savings from an unstaffed reception.

reception.omotenashiboard.example.jp

Reception tablet — department tiles + staff-name search + “Not sure? Tap here”

Tech Stack JavaScript jQuery Bootstrap PapaParse PHP

4months

12person-months

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