Challenge
Before
Peak-time in-store ordering congestion, paper-stamp management costs, and poster-dependent coupon delivery were limiting repeat rate and sales per store.
- Long order waits at peak times12–1 PM · 15-min average wait
- The hassle of carrying a paper stamp cardLost opportunities from loss and forgetting
- Coupons rely on in-store postersCan only reach customers in store
- Repeat customers' preferences aren't captured by storesShallow customer understanding
Solution
After
Advance mobile ordering, store-wide digital stamps, personalized coupons based on past orders, and per-store chat unified in one app. Lifting both repeat rate and average spend per customer.
Home screen — 3-second 'usual' ordering, coupons based on past orders, store-wide stamp progress