Operational efficiency & internal DX Web / admin panel
MentionRelay — Chatwork×Teams mention integration platform

Even in Teams-centric work, your Chatwork mentions arenever missedan integration bot platform.

WorkConnect Co., Ltd. — Built from scratch: a bot integration and monitoring platform that instantly forwards Chatwork mentions to Microsoft Teams, auto-detects no-replies at 1-minute intervals, and centrally manages departments, PMs, and NG-words.

Real-time
Chatwork→Teams forward
Instant mention notifications
1-min interval
Auto-detect no-replies
Toward zero misses and neglect
Centralized management
Departments / PMs / NG-words
Centralized governance
Challenges
Before

While the main arena of work shifted to Microsoft Teams, communication with clients and the field stayed on Chatwork. Shuttling between the two tools made missed mentions, neglected no-replies, and unclear ownership unavoidable.

  • Even in Teams-centric operations, don't miss a single Chatwork mention
    Notifications get buried shuttling between tools
  • Eliminate inquiries left unanswered
    Response gaps erode trust
  • Know who owns which room across departments
    Ownership & progress siloed in individuals
  • Automatically prevent NG-words and compliance violations
    Manual checking can't keep up
Solution
After

NestJS receives the Chatwork Webhook and instantly forwards to the target Teams channel via Microsoft Graph. Mentions and no-replies are logged in botLogs, and a 1-minute Cron detects no-replies and re-notifies. NG-word screening, department/PM management, and dashboard aggregation are all centralized.

Chatwork mention received → Teams forward → auto re-notify no-replies Chatwork Room monitor Integration engine Mention detection NestJS / Webhook Teams Channel forward Assignee Grasp instantly No-reply detection Cron (1 min) No-replies re-notified every minute Monitoring & governance base botLogs Mention/no-reply logs NG-word screening Curb compliance violations Departments / PMs / stats Dashboard visualization Centrally monitor and govern forwards, no-replies, and compliance
app.mentionrelay.example.jp/logs/noreply
No-reply monitoring No-reply Mention By department Sales Dept. 23 min No-reply / re-notified CS Dept. 8 min Forwarded to Teams Dev Dept. 2 min Replied / resolved No-reply Forwarded Replied 7No-reply rooms 142Forwards today 98%Same-day reply rate Detect no-replies every minute; visualize elapsed time per department
No-reply mention monitoring dashboard — forward status, assigned department, and elapsed time per room
Tech stack NestJS Vue.js Chatwork API MS Graph MySQL
6months
12person-months
Considering adopting this at your company? → info@amela.vn