Amela
ℹ︎For confidentiality, company names, project names, and system images have been replaced with pseudonyms and mocks.
WorkConnect Co., Ltd. — New Platform Launch Story

Of the two toolsThe gap, filled from scratch.

MentionRelay is an integration bot platform that instantly forwards Chatwork mentions to Microsoft Teams and auto-detects no-replies at 1-minute intervals. Across hundreds of rooms, it prevents missed messages, neglect, and over-reliance on individuals.

The new-platform launch story of building “never miss a Chatwork mention, even in a Teams-centric workflow” from scratch in-house in six months.

See the build story Try the demo
Forward Speed
To Teams in ~3 seconds
No-reply detection
Automatic at 1-minute intervals
Monitored rooms
Spanning hundreds in scale
Governance
Departments & NG-words centralized
No-reply monitoring
S
23 min
C
8 min
D
2 min
7
No-reply
142
Forward
98%
Reply rate
01
CLIENT
About the client

WorkConnect Co., Ltd., a company that juggles multiple chat tools.

While internal operations were consolidated on Microsoft Teams, communication with clients and the field centered on Chatwork. Hundreds of rooms ran across departments, with huge volumes of mentions flying around every day.

“Neither tool can be dropped — yet shuttling between them inevitably leads to missed messages.” To solve this on-the-ground dilemma, they decided to build an in-house integration platform connecting the two.

Hundreds
Monitored rooms
4 departments
Cross-cutting governance
2 tools
Chatwork × Teams
BUSINESS FLOW
STEP 1
Mention received
Chatwork Webhook detects a mention
STEP 2
Forward to Teams
Instant forwarding to the responsible channel via Microsoft Graph
STEP 3
Detect no-replies
Auto-checks no-replies via a 1-minute Cron
STEP 4
Re-notify & log
Re-notify + log recording, monitored by NG-word screening
02
CHALLENGE
Design challenges to solve

Four challenges that erode trust if left unaddressed.

Missed mentions

In Teams-centric operations,Chatwork notifications get buried, the risk of missing important messages had become routine.

No-replies left unaddressed

With no one noticingLeft for tens of minutes to hours inquiries left unanswered were quietly eroding customer satisfaction and trust.

Over-reliance on individuals

Across departmentsIt's unclear who owns which room, leading to growing response gaps and handover costs.

Limits of compliance control

High volumes of exchangesManual checking has its limits. A mechanism to automatically curb NG-words and inappropriate expressions was needed.

03
ARCHITECTURE
Architecture built together

We connected the two tools from scratch, in-house.

Amela
EXECUTION
6 months
Duration
12 person-months
Total effort
Area ①
Mention forwarding
Challenge
Notifications were fragmented between the two tools, causing misses
Solution
Instant forwarding via Webhook → Graph
Forwards Chatwork mentions to the responsible Teams channel in about 3 seconds
Area ②
No-reply detection
Challenge
No-replies sit unnoticed and unaddressed
Solution
1-minute auto-check + re-notification
Cron detects no-replies and re-notifies with elapsed time
Area ③
Ownership governance
Challenge
Ownership unclear across departments; reliance on individuals
Solution
Centralized management of departments, PMs, and rooms
Assign a department to each room and visualize it on the dashboard
Area ④
Compliance monitoring
Challenge
Catching inappropriate language by hand has its limits
Solution
Automatic NG-word screening
Detect registered NG-words and curb them with warnings and blocks
Frontend
Vue.jsAnt Design VueChart.js
Backend
NestJSChatwork APIMS GraphMySQL
Platform
@nestjs/schedule (Cron)NATSSocket.IO
04
IMPACT
The value the platform creates

“Never miss a thing” becomes the norm.

Zero-miss operations

Without shuttling between tools, every mention reaches the right person.

Early correction of neglect

No-replies are detected at 1-minute intervals and reliably picked up via re-notification.

Making ownership visible

Ownership becomes clear at the department and PM level, and response status is visible at a glance.

Governance automation

NG-word screening prevents compliance violations upfront and eases the manual workload.

STAKEHOLDER
Assignee
Field members
Typically
Buried in a sea of notifications, gaps are noticed only later
At WorkConnect,
Only the mentions you own reach Teams
Major reduction in response gaps
Achieved a 98% same-day reply rate
STAKEHOLDER
Managers
Dept. PMs
Typically
No way to tell who owns which room
At WorkConnect,
Monitor departments, owners, and elapsed time on one screen
Full visibility of response status
Eliminates reliance on individuals and cuts handover costs
STAKEHOLDER
Management & admin departments
Compliance control
Typically
Detecting inappropriate language relies on people
At WorkConnect,
Auto-screen NG-words and warn or block
Continuous reduction of governance costs
Automatically curbs violation risk
05
DEMO
Three scenarios

Experience the operations through a working live demo.

FLAGSHIP

Operations Dashboard

See forwards, no-replies, same-day reply rate, and weekly trends at a glance. Forward speed and detection interval are visible too.

Launch demo →

No-Reply Mention Monitoring

Visualize forward status, assigned department, and elapsed time per room. Filter by status and track what's been re-notified.

Launch demo →

Bot / Department / NG-Word Settings

Centralize starting/stopping the integration bot, managing departments and assignees, and configuring NG-word warnings and blocks.

Launch demo →