Challenge
Before
Know-how was buried in email and chat and expert knowledge stayed with individuals. People could not reach the information they needed, and because what was written went unread, posting never took root.
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Gather know-how scattered across the company in one placeKnowledge buried in email and chat
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Reuse expert knowledge company-wideHeld by individuals and lost when they leave
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Organise by department and theme so things are easy to findCannot reach the information needed
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We want a mechanism that keeps posting going and gets it readNo reactions, so posting never takes root
Solution
After
Easy Markdown writing and series for authors, discovery by group, tag and full-text search for readers, and community engagement through rankings and notifications for the operator — an internal knowledge platform serving all three.
Knowledge feed — discover articles organised by group and tag, through reactions and trends