Challenge
At planning
At peak hours the reception desk backed up, with staff swamped by booking checks, seating and multilingual requests. In large venues many guests struggled to find their own table, hurting both turnover and satisfaction.
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Cut the reception queue and the staff support burdenReception backs up at peak hours
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Match reservations quickly and error-freeManual matching is slow and error-prone
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Guide guests to their seat without getting lost, even in large venuesStaff handle seat-finding case by case
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Serve inbound guests in multiple languages tooLanguage support depends on staff
Solution
After release
Self check-in, booking-match integration, seat-map guidance, and a multilingual UI unified on a single kiosk platform. Guests get a frictionless arrival, staff get lighter reception work, and the venue gets higher table turnover — all at once.
Kiosk — seat map & route guidance