GuestNavi is a self-service check-in kiosk for restaurants where reserved guests check themselves in. It unifies reservation matching, seat-map guidance, and multilingual support into a single platform that connects guests, staff, and store operations.
Self-check-in, reservation matching, seat guidance, and multilingual support — the launch story of a new platform, built in-house from scratch in six months, that satisfies all four pillars of a smart arrival experience at once.
Bayside Dining Co., Ltd. operates a large reservation-based restaurant. With a wide variety of seating—window-side, private rooms, terrace, and garden—it welcomes many guests from Japan and abroad.
To balance a quality arrival experience with efficient store operations, a self-check-in platform that automates reception, reservation matching, and seat guidance becomes the new foundation for hospitality.
None of these were about technology choices—they were business requirements tied directly to guest satisfaction, table turnover, and staff workload. Building anew from scratch demanded a design that satisfied them all at once.
We built, in-house and from scratch, an experience where guest reception, matching, and guidance flow as one continuous journey. The kiosk front end and the management platform were designed as a single whole, delivering all four domains simultaneously.
React
Vite
Tailwind
NestJS
Prisma
PostgreSQL
Socket.IO
Redis
Docker
This platform isn't about technical metrics—it continuously delivers business outcomes like guest satisfaction, table turnover, and staff productivity.