Amela
Public-Sector DX Agency — New Platform Launch Story
ℹ︎ For confidentiality, company names, project names, and system images have been replaced with pseudonyms and mocks.

Government front-line operations,Built in-house from scratchonto mobile.

GovFlow is a mobile app that unifies government operations running across the bureau–division hierarchy. From directives, official documents, meetings, and tasks to notices, it brings work once scattered across paper and word of mouth to completion on iOS / Android.

“Directive delivery, document circulation, task management, and information security” — the story of launching a new platform, built in-house from scratch in 8 months, satisfying all four axes the government front line needs at once.

Going paperless
100%
Digitize directives and documents
Directive delivery
Real time
WebSocket + Push
Auth
Biometrics
Fingerprint/Face / Keychain
Supported OS
iOS / Android
Single codebase
Public-Sector DX Agency
Directives & Documents home
Create directives by voice
Just tap and speak
Create
PDF
FY Reiwa 7 Operational Notice
General Affairs Bureau → each division
Needs review
Review budget materials
Due 6/10
In progress
Monthly meeting prep
Due 6/05
Due soon
HomeDocumentMeetingTasksNotification
01
CLIENT
About the client

A leading domestic “Public-Sector DX Agency” driving public-sector DX.

The Public-Sector DX Agency is a public-sector organization driving the digitalization of government operations. Within a hierarchy of bureaus and divisions, an enormous volume of directives, official documents, meetings, and tasks moves back and forth every day.

Previously these relied on paper, phone, and in-person contact. To achieve both speed and accuracy on the front line, we moved the core of operations onto a mobile app and built from scratch a mechanism where information flows automatically along the organizational hierarchy.

7Module
Unified operations
Directives, documents, meetings, tasks, notices, records, notifications
3Language
Supported languages
Japanese, English, Vietnamese
3Hierarchy
Org hierarchy
Auto-assign: bureau → division → staff
Business Flow
1
STEP
Create directives by voice
Create directives and official documents instantly by voice, even on the move (executive)
2
STEP
Hierarchical routing
Auto-assigned to bureau → division → assignee (system)
3
STEP
Instant delivery & field review
Delivered via push; annotate the PDF to review and approve (field staff)
4
STEP
Progress visibility
Track due dates, statistics, and delays in real time (whole organization)
02
CHALLENGE
Design challenges to solve

The four structural requirements demanded of the platform.

None of these were questions of technology choice, but business requirements tied directly to decision-making speed, front-line productivity, organizational governance, and information security. Building anew from scratch demanded a design that made them all hold true at once.

Keep directives moving even on the go
If directive delivery depends on in-person and phone contact, executives on business trips cannot decide on the spot, and organizational speedBound by executives’ time at their desks
Make document location and review status visible
If circulated on paper, documents stall and go missing, and who reviewed how farbecomes impossible to track
Grasp tasks across the whole organization
If assignments rely on personal email, who was asked to do what gets buried, and as an organizationBoth progress and delays become invisible
Take out sensitive information securely
Get the authentication design wrong, and when handling sensitive government information on devicesRisk of loss and impersonationarises.
03
ARCHITECTURE
The architecture we built together

Turning government front-line operations into a “foundation that never stops” across four domains.

Together with the Public-Sector DX Agency, we built four domains from scratch, in-house: directive delivery, document circulation, task management, and information security. Each domain operates independently while connected by a single axis — the organizational hierarchy.

Amela
EXECUTION
8months
Duration
42person-months
Total effort
Domain ①
Directive delivery
Challenge
Need to create and deliver directives instantly from anywhere
Solution
Instant creation anywhere via voice input
Just speak to create, then auto-deliver along the hierarchy
Domain ②
Document circulation
Challenge
Need to circulate documents electronically and keep a record of review status
Solution
PDF viewer + handwritten annotation
Digitize review and approval via electronic circulation
Domain ③
Task management
Challenge
Need to make assignments and progress visible across the whole organization
Solution
Hierarchy-based auto-assignment + statistics
Tally progress and delays in real time by bureau and division
Domain ④
Information security
Challenge
Need a mechanism to take out sensitive information securely
Solution
Biometrics + encrypted storage
Fingerprint/face authentication and Keychain — secure viewing even offline
FRONTEND
React Native TypeScript Redux Toolkit React Query
REALTIME & NATIVE
WebSocket Notifee Push Biometrics / Keychain react-native-pdf
DELIVERY
Code Push (OTA) redux-persist (offline)
04
IMPACT
The value the platform creates

The Public-Sector DX Agency’s “front-line speed” accelerates.

This foundation continuously produces business outcomes — decision-making speed, reliable document processing, organizational governance, and information security — not technical metrics.

A foundation for decision-making from anywhere
Executives aren’t tied to their desks — they can issue directives by voice even on the move.
A design that keeps documents flowing
You can always track who has reviewed how far, preventing stagnation.
A mechanism that makes the whole organization visible
Progress and delays by bureau and division can be grasped at a glance.
A design balancing safety and agility
Protected by biometrics while delivering improvements instantly via OTA.
STAKEHOLDER
Executives & managers
Decision-maker
Generally
Directives go by in-person and phone; decisions stall during business trips
At the Public-Sector DX Agency,
Instant directives by voice even on the move
📈Business impact
Greatly shorten decision-making lead time
STAKEHOLDER
Field staff
Operational staff
Generally
Searching around for paper documents, with review status unclear
At the Public-Sector DX Agency,
Review, annotate, and approve PDFs on a smartphone
📈Business impact
Eliminate document-processing backlogs
STAKEHOLDER
Organization & management
Governance
Generally
Task location and progress are invisible
At the Public-Sector DX Agency,
Real-time visibility by bureau and division
📈Business impact
Early detection and correction of delays
STAKEHOLDER
IT systems department
Operations & Security
Generally
Risk of taking out sensitive information, and updates waiting for review
At the Public-Sector DX Agency,
Secure, instant operation with biometrics + OTA
📈Business impact
Balance security with operational agility
05
DEMO
Three scenarios

Experience GovFlow with a live, working demo.