Challenge
Before
Paper and Excel requests took time going round for stamps, and approving a flood of them one by one was a heavy load. Nobody could see where things were stuck, and expense data was transcribed into accounting by hand.
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We want paper and Excel requests digitisedCirculation and stamps take time
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We want to approve high volumes efficientlyOne at a time is a heavy load for approvers
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Approval status and deadlines are invisibleWhere it is stuck is unknown
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We want expense and allowance data fed to accountingManual transcription brings errors and effort
Solution
After
Easy template-based submission for requesters, bulk approval, delegation and deadline alerts for approvers, master data and CSV export for administrators — an approval workflow serving all three.
Approval inbox — expense, allowance and subsidy requests listed with their routes; tick to approve in bulk or send back