Challenges
Before
In-person-only care, limited information transfer in phone consults, underused doctor resources, and scattered records were constraining the experience for both doctors and patients.
- In-person only blocks those who can't travelElderly, parents / care deferred
- Phone consults can't share symptom imagesHard to diagnose skin/eye cases
- Doctor downtime hard to useLost chance to monetize idle time
- Records scattered across charts, calls, emailFollow-up & continuity hard
Solution
After
Doctor/patient apps delivered in parallel from one codebase, two-way real-time MQTT messaging, integrated image sharing, booking slots, and consultation history. Lowers the barrier to care while maximizing doctor resources.
Patient ↔ doctor chat — real-time messaging, instant symptom-photo sharing
