DineFlow — Build Story | AMELA Project Record

CLIENT

About the Client

GourmetTable, a multi-store restaurant chain.

GourmetTable Inc. operates a chain of 800+ restaurants. Because peak-hour turnover and service quality drive revenue, store operations that keep everything moving from order to checkout are core to the business.

Verbal orders and paper slips easily cause miscommunication and waits, while multi-store rollout adds operational inconsistency. A platform unifying terminal & QR ordering with kitchen coordination was needed.

800+

Stores live

500K+

Monthly orders

Self-order

Order Lifecycle

STEP 1

Order entry

Terminal / QR

STEP 2

Send to kitchen

Instant sync

STEP 3

Cook & serve

Status tracking

STEP 4

Checkout

Cashless

STEP 5

Receipt & totals

Auto-print

CHALLENGE

Design challenges to solve

Four design challenges behind turnover and service.

Beyond efficiency, these challenges directly affect peak-hour turnover, customer satisfaction, and multi-store operational quality.

Relay orders to the kitchen accurately and instantly

With verbal orders and paper slips, miscommunication is common, delaying food service.

Track serving status in real time

Which tables are cooking is unclear, causing missed dishes and waits.

Smooth checkout and receipts

At the register, congestion and input errors lower turnover and CX.

Centralize store sales and menus

Multi-store operations vary, delaying HQ visibility.

ARCHITECTURE

The architecture we built together

From order to sales aggregation, built in-house from scratch.

GourmetTable implemented these four design challenges together with AMELA as a single unified platform.

EXECUTION

months

person-months

Area 1

Order & kitchen sync

Problem

Miscommunication from verbal and paper orders

Solution

Instantly relay terminal/QR orders to the kitchen

40% faster order-to-serve

Area 2

Serving management

Problem

Serving status is invisible

Solution

Visualize serving status per table

Prevent missed dishes and long waits

Area 3

Checkout & receipt

Problem

Solution

Table checkout + auto receipt printing

Cashless-ready

Area 4

Multi-store & sales

Problem

Multi-store operations are inconsistent

Solution

Centralize menus and sales at HQ

Unified distribution to all stores

Frontend

React

TypeScript

Backend

NestJS

TypeORM

MySQL

Store integration

🖨Printer integration QRQR ordering

IMPACT

The value the platform creates

A platform that lifts turnover and service quality together.

Higher peak-hour turnover

Speeds up order-to-serve so peak hours keep running smoothly.

Fewer miscommunications and missed dishes

Orders reach the kitchen accurately and serving status becomes visible.

Faster, more accurate checkout

Table checkout and auto receipt printing clear register congestion.

Centralized multi-store management at HQ

HQ tracks sales and menus and pushes them uniformly to every store.

STAKEHOLDER

Diner

The ordering side

Typically

Wait to order and pay

At GourmetTable

Order at your own pace via QR

Business impact

Shorter wait times

STAKEHOLDER

Floor staff

The operating side

Typically

Relay to the kitchen verbally

At GourmetTable

Instant sync and status via terminal

Business impact

40% faster order-to-serve

STAKEHOLDER

HQ / Management

The overseeing side

Typically

Sales visibility lags store by store

At GourmetTable

Real-time sales across all stores

Business impact

Centralized management of 800 stores

From order to checkout, non-stop store operations.

GourmetTable, a multi-store restaurant chain.

Four design challenges behind turnover and service.

From order to sales aggregation, built in-house from scratch.

A platform that lifts turnover and service quality together.

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