Challenge
Before
Bookings ran on phone calls and paper ledgers. Peak-time call volume, same-day cancellations and clinic-by-clinic management weighed on both reception staff and the business.
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Ease reception work buried in phone bookingsCalls concentrate at peak and bookings are lost
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Reduce no-showsSame-day cancellations squeeze slots and revenue
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Manage bookings and staff across clinics in one placeLedgers differ per clinic; head office cannot keep track
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Automate booking reminders to patientsManual calls and follow-ups hit their limit
Solution
After
Round-the-clock self-booking and QR check-in for patients, one calendar for reception, and a cross-clinic operations platform for head office — a dental booking cloud built to optimise all three experiences at once.
Reception booking calendar — slots across clinics managed centrally, with QR check-in