Challenge
Before
Customers, stores, and riders worked on separate tools. Missed orders, opaque delivery status, and manual fee settlement were burdening operations.
- Want real-time delivery statusRider location is opaque
- Stores want to capture every orderPhone/FAX workflow causes missed orders
- Want to assign riders efficientlyInefficient manual matching
- Want sales and fees auto-settledFee calculation is manual
Solution
After
Connected the customer, store, and rider apps plus an admin console to a single API platform. Built a three-sided marketplace that links ordering and delivery in real time, tracks rider location on a map, and auto-settles sales and fees.
Customer App — Track the rider's location on a live map with ETA
