Amela
For confidentiality, company names, project names and system images have been replaced with pseudonyms and mock-ups.
Video email provider — platform build story

Text email, turned into built in-house from scratch.

ClipPost is a multi-tenant SaaS that automatically generates a video of an AI avatar resembling the sender reading the email aloud and embeds it in the message. Combining an Outlook add-in, a web CMS and a delivery platform, it makes sales communication land.

One-click creation from the add-in, AI script generation, avatar video synthesis and open/play analytics — a platform meeting all four axes a video-email business needs, built in-house from scratch in 8 months. This is the story of that launch.

Video from the add-in
1Clicks
Outlook body → video email
Body → script
tens of seconds
AI summary and hiragana conversion
Video play rate
68%
Recipient engagement
Product integration
3tracks
CMS + API + add-in
01
CLIENT
About the client

One of the leading names driving marketing and sales enablement in the country.

The video email provider is a SaaS company offering video communication to corporate sales and marketing teams. Multiple client companies (tenants) register their own staff's faces and voices on the same platform and create and send video emails.

Video conveys the personality and enthusiasm plain text cannot, lifting response and reply rates after an email is opened. The core value is that no filming or editing is required: an AI avatar reads the message aloud in an automatically generated video.

Total sent
120K+ emails
Video emails delivered
Tenants onboard
30+ companies
Multi-tenant operation
Product
3 tracks
CMS + API + add-in
Video email creation and delivery flow
STEP 1
Write the body in Outlook
Launch the add-in
STEP 2
AI writes the script
Summary & hiragana
STEP 3
Synthesise avatar video
Generated automatically from face and voice
STEP 4
Track sending and response
Analyse opens and plays
02
CHALLENGE
Design problems to solve

The four structural requirements the platform had to meet.

None of these were questions of technology choice; they were business requirements tied directly to communication power, production efficiency, delivery reliability and measurement. Building from scratch demanded a design that satisfies all of them at once.

Text cannot convey personality
Without video to carry the enthusiasm, sales email stays buried and reply rates stay low. A mechanism that reproduces the sender's own manner is needed.
filming and editing every time is unsustainable
If every message needs filming, Production cost and effort stop the habit. Automation that turns a message into video in tens of seconds is the premise.
Many companies run safely on one platform
Get tenant isolation or permissions wrong and you get a serious incident mixing another company's data or video. Multi-tenant boundary design is essential.
Send-and-forget leaves no room to improve
Without knowing who watched how far, results stay invisible and the improvement loop never turns. A mechanism to track opens, plays and CTAs is needed.
03
ARCHITECTURE
The architecture we built together

The video-email business, on a foundation that never stops, across four areas.

Communication, production efficiency, multi-tenancy and measurement — all four areas built in-house from scratch. The Outlook add-in, web CMS and delivery API are loosely coupled and video generation is delegated asynchronously to an external AI platform, so rising traffic or generation load never stops the service.

Amela
EXECUTION
8 months
Duration
7
Team
Area ①
Communication power
Challenge
Recreate a video of the sender reading the email in their own face and voice, without filming
Solution
Face & voice registration → AI avatar video
Video synthesised on an external AI platform from registered face and voice, then embedded in the email
Area ②
Production efficiency
Challenge
Convert the body into a script suited to reading aloud, without effort
Solution
AI script generation (summary, hiragana)
AI summarises the body and converts it into a hiragana script that reads accurately
Area ③
Multi-tenant
Challenge
Keep data, permissions and billing for many companies safely separated on one platform
Solution
Tenant isolation + permissions + unified billing
Data, users and plans separated per tenant and run from a console
Area ④
Measurement
Challenge
Make opens, plays and responses after sending visible and usable for improvement
Solution
An analytics platform tracking opens, plays and CTAs
Engagement shown as a funnel per campaign
Frontend
Next.js React Tailwind CSS OOutlook Add-in
Backend
NestJS TypeORM BullMQ MySQL
Infra & AI
AWS SES / S3 Bedrock / Rekognition AIAvatar generation platform
04
IMPACT
The value the platform creates

Video communication at the provider, accelerated.

This foundation continuously produces business outcomes — communication power, sales efficiency and room to scale — rather than technical metrics.

A foundation that mass-produces face-to-face selling
Anyone can create as many true-to-life video emails as they like, with no filming.
A one-click sending experience
Create and send video email without leaving the Outlook people already use.
A design that makes results visible and improvement possible
Opens, plays and CTAs are visible per campaign and feed the next move.
A foundation that grows as client companies grow
Tenants and billing are unified, giving the structure to scale out as a SaaS.
📣
STAKEHOLDER
Sales reps
Typically
Other services need filming and editing for every video, so the habit rarely sticks
At the video email provider
Just write the body — the AI avatar video is created and sent in one click
Personality lands and reply rates rise
📩
STAKEHOLDER
Email recipients
Typically
Text email gets skimmed and the message often fails to land
At the video email provider
A video in the sender's own face and voice gets the point across intuitively
68% play rate — strong understanding and response
🏢
STAKEHOLDER
Client companies (tenants)
Typically
Managing departments, users and billing is unwieldy, making company-wide rollout heavy
At the video email provider
Tenants, users and plans managed in one console
Company-wide rollout and scaling made easy
🛠️
STAKEHOLDER
Platform operator
Typically
Video-generation load clogs delivery and destabilises the service
At the video email provider
Generation jobs run on an async queue, so rising load never stops delivery
Stable delivery and business growth together
05
DEMO
Three scenarios

Experience ClipPost through a working demo.