CastPilot is a hospitality service operations platform that unifies bookings, courses, and options, staff attendance schedules, room management, and daily sales.
“Booking management, staff assignment, pricing master, sales aggregation” — the launch story of a new platform, built in-house from scratch in 12 months to satisfy all four axes essential to running a hospitality service at once.
Hospitality Works Co., Ltd. operates a reservation-based hospitality service. With many staff and bookings to manage, it needed to support high-quality hospitality through efficient operations.
Bookings centered on phone calls and paper ledgers, while staff attendance, room availability, and sales tracking were scattered. They chose to build, in-house from scratch, an operations system unifying these into one platform.
None of these are technology-selection problems; they are business requirements tied directly to utilization, customer experience, and operational efficiency. A from-scratch build required a design that “satisfies all of them at once.”
Booking management, staff assignment, pricing master, and sales aggregation — the four domains essential to running a hospitality service, built in-house from scratch together with Hospitality Works Co., Ltd. The timetable manages bookings, attendance, and rooms across one view.
EXECUTION
Laravel
PHP
MySQL
Vue.js
jQuery
SASSThis platform continuously delivers business outcomes — utilization, customer experience, and operational efficiency — not just technical metrics.