Amela
Hanakotoba Co., Ltd. Platform-Building Story
ℹ︎ For confidentiality, company names, project names, and system images have been replaced with pseudonyms and mocks.

Feelings into flowers,In-house build from scratchwith.

Bloomly is a flower-gift store you can shop by purpose & occasion. It delivers several hundred seasonal arrangements, with message cards, to tables and recipients across the country.

A story of launching a new platform: an in-house build on EC-CUBE 4, created from scratch in 7 months, that simultaneously satisfies the four axes a gift EC needs — occasion-based gift experience, gift delivery, repeat-purchase promotion, and visibility into store operations.

Products handled
several hundreditems
Seasonal arrangements & bouquets
Repeat purchase
+35%
Email newsletter + recommendations
Delivery
NationwideSupported
Card & date/time specification
Build foundation
EC-CUBE 4
Extending the OSS foundation
01
CLIENT
About the client

Hanakotoba Co., Ltd., one of Japan's leading names driving gift EC.

Hanakotoba Co., Ltd. is a business that offers flower gifts for the many occasions of life — birthdays, anniversaries, celebrations, condolences, and more. With the quality of arrangements crafted one by one by florists as its strength, it delivers flowers nationwide.

As we expanded sales from a store-centric model to online, we needed a shopping experience where customers could "choose by occasion," "send with a message card," and "come back on anniversaries." We built an in-house EC store on EC-CUBE 4 that unifies product search, gift delivery, repeat-purchase promotion, and sales analytics.

Products handled
several hundreditems
Occasion category
7Category
Repeat rate
+35%
The order flow
STEP 1
Choose by occasion
Filter by purpose & budget
STEP 2
Gift settings
Card & delivery date/time
STEP 3
Orders & online payment
Hand-off to store preparation
STEP 4
Delivery & shipping
Feelings delivered · return visits
02
CHALLENGE
The design challenges to solve

The four structural requirements the platform had to meet.

None of these were technology-selection issues; they were business requirements tied directly to the gifting experience, repeat purchases, and store operations. A from-scratch new build required a design that made them all hold together at once.

Can you choose without hesitation?
Merely lining up products,Not knowing what to choose or howThey hesitate to buy. A path to shop by purpose & occasion is needed.
Can feelings be added to it?
Without gift features,No way to add a card or set date/timeIt doesn't work as a gift. A gift-first design becomes necessary.
Can the relationship be continued?
Without measures,A one-time purchase, and the relationship breaks offA mechanism to bring shoppers back on anniversaries is needed.
Can operations be made visible?
If data is invisible,The lineup ends up relying on gut feelingOpportunities are missed. A design that surfaces sales and best sellers becomes necessary.
03
ARCHITECTURE
The architecture we built together

Turn the gifting experience into a "lasting relationship" across four domains.

We built the four domains — occasion-based gift experience, gift delivery, repeat-purchase promotion, and store operations — by customizing around EC-CUBE 4 at the core. Building on an OSS foundation let us focus on crafting the gift and repeat features instead of rebuilding cart and payment.

Amela
EXECUTION
7months
Period
22person-months
Total effort
Domain ①
Occasion-based gift experience
Challenges
Not knowing what to choose or how, shoppers hesitate to buy.
Solution
A path to shop by purpose & occasion
Search intuitively by birthdays, celebrations, anniversaries, and more.
Domain ②
Gift delivery
Challenges
With no way to add a card or set a delivery date/time, it doesn't become a gift.
Solution
Card-included, date/time-specified delivery
Add a message and deliver nationwide on the desired date.
Domain ③
Repeat-purchase promotion
Challenges
A one-time purchase, and the relationship breaks off.
Solution
Email newsletter + recommendations
Bring shoppers back with anniversary and seasonal recommendations.
Domain ④
Visibility into store operations
Challenges
Sales data is invisible, so operations rely on gut feeling.
Solution
Sales reports & best-seller analytics
Optimize the lineup and promotions based on data.
Frontend
EC-CUBE Twig Tailwind (demo)
Backend
Symfony PHP Doctrine
Infra & Base
MySQL Docker EC EC-CUBE 4
04
IMPACT
The value the platform creates

Hanakotoba Co., Ltd.'s "gifting experience" carries on.

This foundation is not a technical metric; it continuously generates business outcomes such as greater gifting satisfaction, more repeat purchases, and improved operational efficiency.

A buying experience for gifting without hesitation
Shoppable by purpose & occasion, and naturally sendable as a gift.
Delivery design that carries feelings
With cards and delivery date/time, flowers can arrive at life's precious moments.
A promotion base that sustains relationships
Bring shoppers back on anniversaries and grow loyal fans.
Store operations refined with data
By understanding best sellers, the lineup and promotions can be continuously improved.
💐
STAKEHOLDER
Sender & recipient
Typically
Not knowing how to choose, shoppers tend to hesitate to buy a gift.
At Hanakotoba,
Choose by occasion and send with a card.
📈
Higher satisfaction in the gifting experience
Deliver your feelings without hesitation
🌸
STAKEHOLDER
Store staff
Typically
Order and delivery management is cumbersome and error-prone.
At Hanakotoba,
Manage orders from preparation to shipping on a single screen.
📈
Operational efficiency
Focus on preparation and delivery
📣
STAKEHOLDER
Marketing lead
Typically
With no way to drive repeat purchases, the team is chased by new acquisition.
At Hanakotoba,
Email newsletters + recommendations bring shoppers back on anniversaries.
📈
Repeat rate +35%
Continued purchases increase
🏢
STAKEHOLDER
Business owner
Typically
Building an EC from scratch makes development heavy and delays launch.
At Hanakotoba,
Launched the business quickly on the EC-CUBE 4 foundation.
📈
Stable revenue from continued purchases
Toward a setup that can invest in growth
05
DEMO
Three scenarios

Experience Bloomly with a live, working demo.