Beauty & salon industry / SaaS Web (CMS) / LIFF
BeautyOps — Integrated Operations Platform for Salon Chains

For multi-store salons, run booking × service × records on one unified platform. AI counseling sets you apart before the first visit.

BeautyChain Japan Inc. — For HQ overseeing 200+ hair salons nationwide, we built a next-gen SaaS that digitizes SalonBoard booking, LINE service, counseling and staff management end-to-end.

200+
Built for multi-tenant operations
6-tier control from HQ → store → staff
6 tiers
Permission granularity tuned to workflows
From Premium to Branch Operator
seconds
Automated AI counseling analysis
Gemini summarizes interviews & suggests
Challenge
Before

In multi-store chains, "booking on a reservation site," "service over LINE," "records on paper" and "permissions in Excel" ran in disconnected silos; HQ had no visibility into store status and frontline staff were exhausted by manual re-entry.

  • We don't want to re-key booking data store by store
    3 hrs/day of re-keying across 5+ stores
  • LINE, SMS and email are scattered, hiding customer touchpoints
    3 disconnected channels per customer
  • We want to manage counseling and consent forms digitally, not on paper
    50/day × 200 stores = 10,000 sheets/day
  • We want hierarchical permission control from HQ down to stores and staff
    6 tiers × 200 stores = 1,200 roles
Solution
After

Booking, service, records and permissions unified on one platform. Customers enter counseling themselves via LIFF → AI summarizes → staff are briefed before arrival. HQ gains real-time visibility across every store, stores focus on operations, and customers enjoy a personalized experience from before they arrive.

Seamless salon journey: pre-visit → service → aftercare Customer LIFF Mini-app Record entry Intake / consent Digitized BeautyOps Unified ops hub HQ × store × staff AI analysis Gemini Proposal gen Store staff Briefed before visit Best-fit treatment AI suggestions applied instantly Four core functions unified on one platform Booking site Auto-sync Crawler / 24h uptime Unified messaging LINE / SMS / Mail AI counseling analysis Gemini / summary in seconds 6-tier RBAC + store switch HQ → staff
cms.beautyops.example.jp/dashboard
Shibuya ▾ Dash Customer Booking Records Service Stores Staff Reports Today's dashboard 2026/05/25 (Mon) All stores 142 Today's bookings 28 Unread LINE 15 Records pending 9 AI suggestions Today's bookings & records Time Customer Stylist Treatment Status 10:00 Tanaka Misaki Yamamoto Color + Treatment AI suggestions 10:30 Sato Sakura Suzuki Cut Record done 11:00 Takahashi Mayumi Tanaka Perm No record 11:30 Watanabe Hikari Yamamoto Straightening Record done AI counseling summary Tanaka Misaki (10:00) — Color + Treatment · Wants a retouch like last time, 4cm at the roots · Bleach history (3 months ago) → repair needed · Heavy hair damage → treatment recommended
HQ CMS dashboard — real-time visibility into bookings, service and records across every store
Tech stack React + TanStack NestJS + Prisma PostgreSQL/Redis LINE Messaging API Gemini AI
4months
24person-months
Interested in adopting it too? info@amela.vn